Printer not working? We tell you how to solve it

A printer is one of the most complex devices in existence, since its internal hardware is that of an entire computer. Today, they are relatively cheap due to the advancement in technology, and fortunately, the number of problems with them has also been reduced to the same extent. However, there are still issues, although they are really few on the device side, they keep happening and are usually quite annoying.

First, check the status of your printer

The first thing you need to do is check that everything is in order on the printer and by that we mean check the following:

  • There is no jam in the printer.
  • The paper is correctly loaded and aligned in its corresponding tray.
  • We have enough ink to be able to work.
  • Printer heads and interior are clean and in good condition.
  • We have successfully configured the printer with our wireless network from the same
  • If the connection is made by cable, our PC should immediately recognize the printer. If this is not the case, we advise you to replace the USB cable with a new one of the same type.

Does Windows recognize the printer?

If changing the cable or resetting the Internet router or wireless network still causes problems, go to “Device Manager”.

    1. You can access it by right-clicking the Windows icon on the taskbar and selecting the option from the context menu.
    2. Once in the device manager window, simply right-click on the icon that represents your computer so that all devices and components are reconfigured. This should allow Windows to recognize the printer.
    3. If the printer is still not recognized, you will need to restart your computer.

Alternative way to find your printer

It’s not the only way, but you can try to do it from the new Windows 10 settings menu.

  1. If we want to add a new printer in Windows 10, we just have to click on the Windows icon in the taskbar, move the cursor over the cogwheel to select the settings.
  2. Once there, select the devices.
  3. In devices, select printers and scanners
  4. In the previous option, select Add a new printer.

by driver

This wouldn’t be the first time that Windows has been unable to find a device due to the fact that there is a conflict with a driver for another system component that prevents it from seeing that there is a new tenant. in the neighborhood that is our computer. The solution? Well, install the driver ourselves and let it do all the work. In addition, it is the most recommended option of all, since it gives us access to 100% of the features of the printer.

Print a test page

Once Windows has already done the routine check and we’ve done everything we can to get Windows to fully recognize our new printer, it’s time to put it to the test. To do this, we only have to follow the following steps:

  1. We click on the Windows icon in the taskbar, move the cursor over the gear wheel to select the settings.
  2. Once there, select the devices.
  3. In Devices, select Printers and Scanners.
  4. We select the printer that we have just installed by clicking on it with the left mouse button and select manage.
  5. Once there, select Print a test page.

Printer print test page

This will help you verify that your printer is working properly.

Print queue issues

Inside the printer is a complete computer, which interprets the print file written in a language called PostScript. In other words, the file is not sent as we have it on the PC, but the instructions for making a hard copy of the document. This is why the print queue is needed, which is nothing more than an abstraction from the memory of the printer itself. Also, since it does not require much power, many use flash memory as RAM, which is non-volatile.

It’s a double edged sword, in a good way it happens that if the printer or the computer is turned off then it is possible to recover the document and continue printing. At the same time, this can saturate the print queue and this happens very often, due to the fact that there are applications that do not implement interaction with it well and do not remove its failed documents. Worse still, they wait for said Windows service to inform them that the task is complete, so if we delete it, they resend the document.

How to empty the print queue

Well, to clear the print queue, you need to do the following:

  1. Completely disconnect the printer, both from the mains and from your PC.
  2. Save all the documents you work with.
  3. In the search box on the taskbar, type Services and run the application under the same name
  4. A window will open with a list, in which find the so-called print queue and right-click and select stop.

With this we will make the applications stop continuously sending the documents to our printer, although now we have to make sure that we eliminate those that are still in the print queue.

  1. Locate the following folder in Windows Explorer or in the taskbar search field: C:WindowsSystem32SpoolPRINTERS
  2. Delete any files you see in this folder.

Spool Windows Printers

Once done, we will have permanently deleted the files from the Windows print queue. Simply reconnect the printer and then it will update, eliminating any documents stuck in the print queue. In the case that we are talking about a printer shared by several computers, you must perform this operation with each of the computers.

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