Patients can see GP in person as covid restriction removed

A big day for residents of Accrington, as Peel House Medical Practice will finally allow face-to-face appointments with GPs from next week.

The practice’s director of operations, Craig Lee, sent a letter to the GP’s patients bearing the positive and much-anticipated news last week.

It comes after patients became frustrated with the way appointments were sorted over the phone. However, from Monday July 25, this will no longer be the case.

The change means that there will be less double treatment and therefore more appointments in their booking system to offer patients, regardless of the severity of the medical problem.

Peel House Medical Practice is located inside the Accrington Pals Primary Health Care Center

Patients will have the freedom to choose whether they would like a face-to-face appointment or request a telephone appointment if appropriate.

The open letter also mentioned the added benefit of the changes that online booking platforms should start operating more consistently, with less frequent system issues that leave patients frustrated.

The letter states: “Apps such as Patient Access and MyGP have been a bit finicky with phone triage calls and I know patients have struggled to consistently book appointments online, these changes should fix those issues. .

“I am sure you will welcome these changes, having spoken with many of you over the past months, I know how keen you are to see these changes made.

“As with any new system, there may be some start-up issues and I would ask for your patience and understanding as this new system is rolled out, we will of course be monitoring patient data and feedback and modifying the system as necessary.”

This is the last step to remove the last remaining covid restrictions, but some protocols will remain in place.

Lee says to help protect staff and patients, certain measures will remain in place, including asking staff and patients to continue to wear masks in clinical areas, although back-office rules have been reduced. .

There will also be increased ventilation to help reduce the transmission of airborne viruses. Additional hand sanitizing stations to encourage good hand hygiene as well as some physical barriers will remain for the time being.

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