Nippon Telegraph and Telephone: Panasonic sales Taiwan partners with NTT Ltd and NTT DATA to improve customer experience with Salesforce

July 12, 2022

Panasonic sales Taiwan partners with NTT Ltd and NTT DATA to improve customer experience with Salesforce

Asia-Pacific, 12 July 2022NTT Ltd.a leading IT infrastructure and services company with NTT DATA Taiwan today announced its collaboration with Panasonic Sales Taiwan Co. Ltd. (PSTW) to help the organization adopt the Salesforce Customer 360 cloud platform and further improve the customer experience. The integration of the CRM service will allow the company to bring greater transparency and control over its internal data, facilitate more data-driven decision-making through better data visibility , as well as respond to evolving market changes and real-time demands. time.

The latest partnership is part of the company’s continued commitment to contributing to the development of Taiwanese society and its quality of life and will expand Panasonic Sales Taiwan’s extensive suite of industry solutions that integrates both software and hardware. to provide comprehensive capabilities deeply tailored to customers. ‘ Needs.

Masaya Imanishi, President ofPSTW Business Solutions Division said, “Continuous innovation and improving the customer experience has always been Panasonic’s top priority. We are committed to exploring various B2B vertical markets, including construction, cold chain logistics, manufacturing, public infrastructure, commercial facilities and other areas, and we have reached some remarkable use cases. By adopting the Salesforce solution, we will be able to integrate data from different departments, view customer needs from a 360-degree perspective, and accelerate communication and decision-making between business divisions. Our B2B customers will enjoy meticulous service as we respond to their new inquiries or resolve any potential issues, creating a win-win relationship between Panasonic and B2B customers.”

Frank Liao, Taiwanese CEO of NTT Ltd. said, “As a global technology services provider, NTT believes that harnessing the power of data can help organizations accelerate their digital transformation journey. Thanks to the collaboration between NTT Ltd. and NTT DATA, we provide professional consulting services and end-to-end technology. solutions to help Panasonic Sales Taiwan establish a systematic, data-driven, and integrated customer relationship management platform that not only accelerates internal business decisions, but also optimizes customer experience.

Ben Hsieh, General Manager of NTT DATA Taiwan Furthermore, “Our goal for every project is to help organizations realize their corporate vision. Together with NTT Ltd., NTT DATA has helped Panasonic Sales Taiwan implement the Salesforce solution, which will establish a optimized communication both internally and externally, creating a sales experience that showcases the value of the Panasonic brand.

Panasonic Sales Taiwan, as well as NTT Ltd. and NTT DATA Taiwan will continue to work to improve daily life through the application of integrated solutions in home appliance production, construction, commercial facilities, etc.

-ENDS-

About NTT Ltd.

NTT Ltd. is a leading IT infrastructure and services company. With revenues of over $10 billion, we operate in over 200 countries and regions and serve 5,000 customers across multiple industries. Through technology and innovation, we deliver a secure, connected future that empowers our employees, customers and communities. We lay the foundation for organizations’ edge-to-cloud networking ecosystem, simplify the complexity of their workloads in multicloud environments, and innovate at the edge of their computing environments, where networks, cloud and applications converge. On the path to a software-defined future, we support organizations with platform-delivered infrastructure services. As a member of the global NTT Corporation, we serve 65% of the Fortune Global 500 and 80% of the Fortune Global 100. We enable a connected future.

Visit us at services.global.ntt

About NTT DATA

NTT DATA – part of the NTT Group – is a trusted global IT and business services innovator headquartered in Tokyo. We help our clients transform through consulting, industry solutions, business process services, digital and IT modernization, and managed services. NTT DATA empowers them and society to confidently step into the digital future. We are committed to the long-term success of our customers and combine global reach with local attention to serve them in over 50 countries around the world. Visit us at nttdata.com.

About Panasonic Sales Taiwan Co., Ltd. (PSTW)

PSTW – part of Taiwan Panasonic Group, was established in 2020. It combines B2C and B2B business methods and provides solutions as “one Panasonic” for multiple categories such as household appliances, commercial spaces, factories, etc. . expertise of the site, it offers global solutions to serve a diversified clientele.

Contributing to society has been a core value of Panasonic for over a century. PSTW aims to continue to use its manufacturing capabilities to solve social problems, thereby improving the quality of life around the world.

Media inquiries:
Redhill Communications for NTT Ltd.
[email protected]

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