Do I need a phone for my office or is a mobile enough?
Nowadays, it is common in modern homes to find that no physical phone is installed. On the contrary, people choose to rely solely on their mobile phone.
However, should it be the same in companies? Is it time to end the desk phone?
There are of course benefits to keeping the physical phone in the workplace, but that will largely depend on the nature of the business itself.
In some organizations, the entire working day can be spent at a desk without the need for staff to be reachable after hours, so a landline makes sense.
Take another business, where employees spend a lot of time away from the office and are spread across multiple sites, and the challenge is to keep them connected.
Relying only on a desk phone will make this impossible.
As tempting as it is to think that the best answer is to go completely mobile, there are much more suitable solutions that provide fully integrated communications that not only improve operational efficiency, but dramatically improve the customer experience.
The use of technological advances coupled with the Internet can allow organizations to manage all of their communications as a single unit, rather than as a collection of phones and other devices.
Using a Voice over Internet Protocol (VoIP) system, business users can use any device under their control, be it a mobile, tablet or computer mobile phone, to make a call as if they were using their desk phone.
They can also choose to do so using a single phone number.
We’re already used to sending email from a single address but from a variety of devices – now we can do the same with a phone number. There are also important advantages for incoming calls. Rather than asking customers to think about what’s the best way to make contact, they may be assigned a unique phone number that can connect to your desk phone first and then, if there is no answer, be redirected to your mobile and, if there is still no response, cascade to a colleague. who can process the request.
The possibilities are virtually endless and can be configured in the way that best suits the needs of your business and its customers, with or without a landline.
For more information or advice on how best to set up your corporate communications, contact a member of the Clarity Telecom team on 0800 912 1000 or visit www.claritytele.com
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